Website Hosting
F.A.Q.
Pre-Sales
Questions
1. Is
there a minimum time contract/commitment?
2. How
soon will my account be set up and ready for use?
3. Do
I have access to update my site 24 hours a day?
4. Can
you register a domain name for me?
5. Do
you offer a money back guarantee?
6. I
see some hosts offering "unlimited bandwidth". Why don't
you offer this?
7. Do
you host Adult sites, warez sites or sites containing
illegal material?
8. Is
my site backed up and how often?
9. How
fast are your connections?
10. What
are your server specifications?
Technical Questions
1. I
changed my control panel password and now I can't get
in.
2. How
do I get my email?
3. I
want to get started right away, but my domain name
hasn't transferred yet. How do I do it?
4. What
is the path to perl?
5. Where
should I put CGI scripts for my domain?
6. I
uploaded my files, but I don't see my page?
Account and Billing
Questions
1. Can
I upgrade my plan or features later?
2. How
can I change my account or billing information?
3. What
happens if I go over the bandwidth limit for my
account?
4. How
do I cancel my Account?
5. What
about billing and overdue policies?
Answers - Pre-Sale Questions
1. Is
there a minimum time
contract/commitment?
Not at all. You can pay
monthly or yearly. You can also cancel at any
time.
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2. How soon will my account be set
up and ready for use?
Account orders are
placed in a queue and are processed in the order in
which they are received. Your site can be uploaded to
our servers as soon as your domain name resolves to our
server dns, usually within 24-48 hours.
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3.
Do I
have access to update my site 24 hours a
day?
Absolutely. Whether you're a day person
or a night owl, your site is available for you to
update.
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4.
Can
you register a domain name for me?
We can
assist with registering domains at no extra charge.
Please contact our sales department if you require
assistance in registering a domain.
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5.
Do
you offer a money back guarantee?
Yes. If
for any reason during the first 30 days as a Ripfly Designs
customer, you are not completely satisfied with
any of our services, we will cancel your account and
refund your money for that month's service.
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6.
I
see some hosts offering "unlimited bandwidth". Why don't
you offer this?
Technically speaking, there
is no such thing as "unlimited bandwidth." Someone has
to pay for the traffic somewhere - and if you check the
fine print of some service agreements from companies who
claim to offer unlimited bandwidth, you'll probably find
that they do charge for traffic over a certain amount.
We dispense with the fine print.
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7.
Do
you host Adult sites, warez sites or sites containing
illegal material?
No. Please see our
Acceptable Use Policy for policies regarding
this.
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8.
Is
my site backed up and how often?
We backup
on a weekly basis. In the even that you have lost all
your files we will only be able to recover files from
the previous week. We are not held responsible for files
that did not make the backup date.
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9.
How
fast are your connections?
Our servers are
located in the Network Access Corporation (NAC) Network
Operations Center (NOC) in Houston, Texas. The network
is monitored around the clock. NAC offers 15 diverse OC3
and DS3 connections to multiple backbones.
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10.
What
are your server specifications?
Current
servers are 1.4 GHz Intel machines with 512MB
RAM.
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Answers - Technical
Questions
1. I changed my
control panel password and now I can't get
in.
Passwords are case sensitive and are
limited to 8 characters. If you entered a password
longer than 8 characters please try entering the first 8
characters when logging into your control panel.
Otherwise, if you have forgotten your password, send an
e-mail to support@ripflydesigns.com with your Name and
Username. The password will then be sent to the
corresponding e-mail we have on file.
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2.
How do I get my
email?
If you're familiar with your email
client's setup, use the following information to
retrieve email from your POP account:
Incoming mail
(POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP)
server:
mail.yourdomain.com
* set SMTP authorization within
your email program to have the server authenticate you
as a registered account holder. Some ISP companies
require their own SMTP information. If
mail.yourdomain.com does not allow you to send out mail,
please contact your ISP for help.
You may also access your e-mai via
webmail. Go to yourdomain.com/webmail and type in your
account username and password. You may also access other
e-mail address by using email+yourdomain.com as the
username and their password.
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3.
I want to get started right away, but my domain
name hasn't transferred. How do I do
it?
Until your domain is fully propagated,
you can upload files via FTP or FrontPage via
ftp.ripflydesigns.com. Once your domain is available,
you may use ftp.yourdomain.com
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4.
What is the
path to perl?
#!/usr/bin/perl
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5.
Where should I
put CGI scripts for my domain?
All CGI
scripts should be uploaded to the cgi-bin folder, for
your domain. Be sure to follow the instructions for the
script you are uploading regarding setting permissions
on the files and folders you create, as they vary from
script to script
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6.
I uploaded my
files, but I don't see my page?
If our
default index.html, has not been replaced by another
index page, then anyone going to domainname.com will
still see that page instead of some other home page.
This is the order in which the web server looks for a
page to put up as the "home" page: >DirectoryIndex:
index.html, index.php. Just delete the index.html file
and anything after it in this list will then come up
automatically. Notice that "home.shtml" is NOT on the
list and so will not show up as your home page. You
would need to rename it.
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Answers - Account and
Billing Questions
1.
Can I
upgrade my plan or features later?
You can
purchase new or expanded features, or upgrade to a new
plan. There is no set up fee for upgrading.
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2. How
can I change my account or billing
information?
If you need to update your
account or billing information please send an e-mail to
accounts@ripflydesigns.com.
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3. What
happens if I go over the bandwidth limit for my
account?
If you exceed the bandwidth limit
for your account the overage amount will be
automatically billed at a rate of $5 per gigabyte per
month.
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4. How
do I cancel my Account?
You can cancel your
account at any time by sending email to
accounts@ripflydesigns.com. There are no cancellation
fees, and no notice is required. Any fees paid to that
point are non-refundable, unless cancellation is made
within 30 days of opening the account. Please see our
Acceptable Use Policy for further information.
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5. What
about billing and over due
policies?
Accounts will be given a grace
period of 5 days, if payment is not received within the
grace period your account will be suspended until
payment is received. There will be a $1 charge per day
that your account goes unpaid.
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